If you are not satisfied with your purchase, you can return it for a replacement or refund.
We will issue a refund to your original payment method minus the original shipping cost for all orders up to $25. There is no refund for orders over $25 and photo books, unless they are defective (wrong prints) or lost by the carrier. There is no refunds for International orders.
- we recommend that you ship your package with a carrier that can provide tracking. FoxPrint™ is not responsible for packages lost in transit without proof of tracking.
- You are responsible for all shipping costs associated with getting your order back to our California office.
To return or exchange an order:
- Email us at firstname.lastname@example.org within 7 days from the date of shipping or 3 days from the day you received your shipment (whichever is later). Make sure to include an explanation for your dissatisfaction, so that we can improve our offering,
- Include order ID from the confirmation email we sent you as a proof of purchase,
- Ship your package with a carrier that can provide tracking to:
9265 Dowdy Dr STE 104
San Diego, CA 92126-6371
Upon receiving your package, we will process your refund and send you an email confirmation.